Privacy Policy & Terms of Use
Welcome to Saphaltha. We value your trust and are committed to safeguarding your personal data, ensuring transparent shopping conditions, and protecting your consumer rights under Indian Law.
Secure Payments
RBI-authorized 256-bit SSL encrypted transactions via Razorpay & UPI.
7-Day Easy Returns
Doorstep reverse pickup with instant replacement or refund credit.
IT Act Compliant
Full compliance with Indian IT Act (2000) & E-Commerce Rules (2020).
Acceptance of Terms & Electronic Agreement
This document is an electronic record published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020. By accessing, browsing, or registering on the Saphaltha web platform or Android mobile application, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please refrain from using our services.
User Account Registration & Mobile OTP Authentication
To provide authentic luxury apparel shopping, users create an account using their 10-digit Indian mobile number or email address. Phone verification is conducted using secure One-Time Passwords (OTP) delivered via certified telecom SMS gateways.
- You are responsible for maintaining the confidentiality of your login credentials and OTP codes.
- Never share verification codes or passwords with any third party. Saphaltha representatives will never call you asking for your confidential OTP.
- Users must provide accurate, current, and complete delivery and contact information during checkout.
Information We Collect & Privacy Practices
We collect personal information necessary to fulfill your orders, process transactions, and provide customer support:
Personal Data Collected: Full Name, Mobile Phone Number, Email Address, Delivery & Billing Addresses with PIN Code, Purchase History, and Wishlist Preferences.
Purpose of Processing: Order dispatch, courier delivery logistics, automated invoice generation, transactional SMS/email notifications, and returns handling.
Third-Party Sharing: Your personal information is never sold or rented. Saphaltha shares shipping details strictly with certified logistics couriers (e.g. Delhivery, BlueDart, Xpressbees) to ensure timely doorstep parcel delivery.
Payments, Pricing & Financial Security
All prices on Saphaltha are listed in Indian Rupees (₹ INR) and inclusive of applicable Goods and Services Tax (GST) as per Indian tax regulations.
- Payment Gateways: Online payments (UPI, RuPay, Debit/Credit Cards, Net Banking) are processed via Reserve Bank of India (RBI) licensed gateways (Razorpay).
- Zero Sensitive Storage: Saphaltha does not collect or store CVV numbers, card PINs, or net banking passwords on our local servers.
- Cash on Delivery (COD): Cash on delivery is supported for eligible PIN codes across India. Exact cash payment is collected upon parcel receipt.
Shipping, Multi-Courier Tracking & Delivery
Orders are processed and dispatched within 24–48 business hours from our fulfillment centers. Typical transit times range from 3 to 7 business days depending on delivery location.
Live courier tracking (AWB) is updated automatically in your “My Orders” dashboard, and milestone SMS notifications are dispatched to your registered phone number.
7-Day Return, Replacement & Refund Policy
We want you to love your apparel. If you are not fully satisfied with fit or style:
- Return requests can be placed within 7 calendar days from delivery date directly via your account portal.
- Apparel must be unused, unwashed, unaltered, and returned with all original tags, labels, and packaging intact.
- Once the reverse shipment is received and inspected at our warehouse, refunds are initiated within 5–7 business days to the original payment source or specified UPI ID.
Grievance Redressal & Legal Compliance
In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, customer grievance inquiries can be directed to our designated officer:
Grievance Officer: Customer Redressal Team
Email: [email protected] / [email protected]
Support Helpline: +91 98765 43210 (Monday – Saturday, 10:00 AM – 7:00 PM IST)
Registered Entity: Saphaltha Apparels Pvt. Ltd., India
Have questions about our terms or privacy?
Our customer support team is available 7 days a week.